• 1

    How can I search for a product?

  • 2

    Do I have to be registered in order to place an order?

  • 3

    How can I track my order?

  • 4

    Can I see the products before ordering?

  • 5

    How can I cancel my order?

  • 6

    How much is the shipping cost?

  • 7

    I don't live in the country, can I buy from the online store?

  • 8

    Where can I find instructions of use for a product?

  • 9

    How can I watch the videos?

  • 10

    How many days are needed for delivery?

  • 11

    How can I calculate the value of my order in currency other than Euro?

  • 12

    How can I return a product?

  • 13

    Can you assemble my products?

  • 14

    Where can I find the product codes?

  • 15

    How does the Gift Finder service work?

  • 16

    Do you offer product guarantee and service?

  • 17

    What do the symbols that appear next to product images mean?

  • 18

    I don't have a credit card, can I shop from the online store?

  • 19

    What is my Wishlist?

  • 20

    Can I pay in monthly installments when shopping through the online store?

Ask your question

If you were unable to find an answer to your question, simply send us your question and we will respond promptly.