You can return the products purchased through the online store, simply because you changed your mind, or because you spotted a problem. When returning a product you can request a refund, or ask for a product replacement. For more information on product returns terms and conditions, please visit our FAQ and Terms & Conditions pages.
Suggested Returns Service
For Greece: If you wish, you can hand in your return at an ACS courier point of service at no charge, and we will withhold the cost of the return (3.90€ up to 2 kilos and an extra 0.60€ for every additional kilo), from the value of your returns.
For Cyprus: If you wish, you can reach ACS Courier at 77 777 227 in order to be informed of the nearest ACS point of service where you can hand in the return package (2€ charge up to 5 kilos) or request for the courier to pick up your package from your residence through the ACS D2D service (3.6€ charge up to 5 kilos)
In any case, please place inside your package the Statement of Withdrawal or a note with the information you provided upon your order (last name, first name, address, phone number, email) and instructions on whether you wish to receive a refund or exchange some or all of the items of your order.
Packages should be returned to:
14234 Nea Ionia
Please place inside your package the Statement of Withdrawal or a note with the information you provided upon your order (last name, first name, address, phone number, email) and instructions on whether you wish to receive a refund or exchange some or all of the items of your order. Please be sure to write your full name and address on the parcel and hold on to your return receipt.
Click here to print out the Statement of Withdrawal or create your own statement through your order history (option Return).
Refunds are made matching the original payment method used.
If payment has been received through credit card or through paypal, the refund will be credited to your credit card or your paypal account, accordingly. If payment has been made by cash on delivery, we will send you a check for the amount by post.
If you request a product replacement you will not get charged for shipping costs for the delivery of your package (offer valid only for shipments within Greece).